Privacy Policy
Your privacy and data security are our priorities
Last updated: 2 September 2025
This Privacy Policy governs the manner in which aminolabs.co.uk collects, uses, maintains and discloses information collected from users of aminolabs.co.uk. This privacy policy applies to the site and all products and services offered by AminoLabs.
Personal Information We Collect
We may collect personal information from users in various ways, including when users:
- Visit our site
- Place an order
- Subscribe to our newsletter
- Fill out a form
- Respond to a survey
Information collected may include name, email address, mailing address, and phone number. Users may visit our site anonymously and can refuse to supply personal information, though this may prevent engagement in certain site-related activities.
Non-Personal Information
We collect non-personal information about users when they interact with our site, including:
Browser Details
Browser name and version
System Information
Operating system and device type
Connection Details
ISP and connection type
Usage Analytics
Site interaction patterns
Web Browser Cookies
Our site uses "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and to track information. You may choose to set your web browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the site may not function properly if cookies are disabled.
How We Use Collected Information
Customer Service
Information helps us respond to customer service requests and support needs efficiently.
Personalized Experience
We use aggregate information to understand how users utilize our services and resources.
Site Improvements
Feedback helps us improve our products and services.
Payment Processing
Order information is used solely to provide service for that specific order.
Communications
Email addresses may be used to send order updates and respond to inquiries.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices with security measures to protect against:
PCI Compliance
Our site complies with PCI vulnerability standards to create a secure environment for users.
Sharing Your Personal Information
We Do NOT:
- • Sell personal information to third parties
- • Trade user data with other companies
- • Rent personal identification information
Limited Sharing:
We may share information with trusted service providers who help operate our business (e.g., payment processors, shipping partners) only with your permission and for specific purposes.
Legal Requirements:
We will not distribute personal information unless required by law or with your explicit permission.
Your Rights (UK Data Protection Act 2018):
You are legally entitled to request details of personal information we hold about you under UK law.
Third Party Websites
Our site may contain links to third-party websites. We do not control these sites and are not responsible for their practices. These sites may have their own privacy policies. Browsing and interaction on any other website is subject to that website's terms and policies.
Delivery Information
UK Mainland Shipping
Next-day delivery available for orders placed before 3pm. Temperature-controlled shipping ensures product integrity.
International Shipping
We ship to selected countries via trusted courier services. Customs charges may apply and are the buyer's responsibility.
Order Tracking
You'll receive email notifications when your order is dispatched with tracking information.
Returns & Refunds Policy
Faulty Products
Full refund or replacement for any faulty items. Please contact us immediately upon discovery.
Cancellations
Orders can be cancelled within 3 working days if not yet dispatched. Contact us in writing.
Note: Due to the nature of research chemicals, opened products cannot be returned unless faulty.
Changes to This Privacy Policy
AminoLabs reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically.